Scooter Village

Really disappointing shipping and subsequent customer service. The information detailed on their checkout screen (given when you tick either standard or express shipping), is apparently not something they need to hold themselves accountable to. Neither is the info provided under the shipping headline within their FAQ section. Scooter Village did not meet the ‘standard timeline’ detailed, even though I paid for ‘express shipping’. My son has still not received his birthday present. After sending three emails to them, I haven’t even been offered a shipping refund. Their response consisted of telling me I should be understanding because it’s Black Friday. Shocking customer service even after I said I would review them. Just didn't care. Will not be using again.

I have been a loyal customer of Scooter Village at Coopers Plains for three years now, and I can confidently say that their service continues to exceed my expectations. Jayden and Ethan, the experts at this store, are absolute stars when it comes to providing advice on all things scooters. Their knowledge and expertise are unparalleled, and I have always received top-notch guidance from them. Whether I needed assistance in choosing the perfect scooter or advice on maintenance and upgrades, they have never failed to impress me with their in-depth knowledge and genuine passion for scooters. The service at Scooter Village is exceptional overall. Jayden and Ethan's friendly and approachable demeanor make every visit a pleasant one. Whenever I ask for their help, they take the time to understand my needs and provide tailored recommendations that suit my riding style and preferences. Their attention to detail and commitment to customer satisfaction are truly commendable. Beyond their expertise, the store itself is well-organized and stocked with a wide range of high-quality scooters and accessories. Whether you are a beginner or an experienced rider, Scooter Village has everything you need to ride in style and comfort. I highly recommend Scooter Village at Coopers Plains to anyone in search of expert advice and exceptional service. Jayden and Ethan's 5-star expertise is a testament to their commitment to delivering the best customer experience. With a track record of three years as a satisfied customer, I can confidently say that this is the go-to place for a scooter enthusiasts. Thanks Guys! Rick aka Sunny's dad!!

My boys were going on about some fat deck Scooters I’m like I’ve got no idea we went online to google typed in fat decks and scooter village come up they had a browse I called up and they were so very happy to help me and describe what my boys were talking about , So I placed the order for the ones they wanted one turned up I opened it as the box was broken due to post but that’s ok scooter is amazing 🤩 and massive thanks to jaz who packed this one (I will comment agian once other one arrives thanks guys and massive thanks agian to jaz you have made my boys heart full x